Do I need to know UK energy law?
No. Just describe what happened in plain English. Our AI identifies which laws apply and cites them correctly in your letter.
Dispute your energy bill and get your money back
Paybacker generates a formal complaint letter citing exact UK energy regulations in 30 seconds. No legal knowledge needed. Works with every UK energy supplier.
30 secto generate your complaint
What you get
- Cites Ofgem regulations and Consumer Rights Act 2015
- Works with British Gas, EDF, E.ON, Octopus, OVO and all UK suppliers
- Formal tone that gets taken seriously by complaints departments
- Includes specific regulatory references for your situation
- Free — 3 letters per month on the free plan
How it works
1
Describe your issue
Tell us what happened — overcharged, estimated bills, price increase, poor service. Plain English is fine.
2
AI generates your letter
Our AI writes a formal complaint citing the exact UK laws and Ofgem rules that apply to your situation.
3
Send and get your money back
Copy the letter and send it to your supplier. Most complaints are resolved within 8 weeks.
Connect your bank account and we will also identify if you are overpaying compared to available tariffs
Get started freeFrequently asked questions
Which energy suppliers does this work with?
Every UK energy supplier including British Gas, EDF, E.ON Next, Octopus Energy, OVO, Scottish Power, Shell Energy, and SSE.
What if my supplier ignores the letter?
If your supplier does not resolve your complaint within 8 weeks, you can escalate to the Energy Ombudsman. We include this in the letter.
Is this really free?
Yes. You get 3 free complaint letters per month. Unlimited letters are available on the Essential plan (£4.99/month).
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Join thousands of UK consumers who are using Paybacker to save money and fight unfair charges.
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