UK consumer rights

How to complain to 103 UK companies

Each guide covers the rules that actually apply in that sector, the deadlines that decide whether a claim survives, and the free scheme you can escalate to when the company says no. Pick the company you are dealing with.

energy suppliers

British GasEDF EnergyOctopus EnergyOVO EnergyE.ONScottishPowerSSE EnergyShell EnergyUtilitaBulb EnergyGood EnergyEcotricity

water companies

Thames WaterSevern Trent WaterUnited UtilitiesAnglian WaterSouthern WaterYorkshire WaterWessex Water

broadband providers

BTSkyVirgin MediaTalkTalkPlusnetVodafone BroadbandCommunityFibreHyperopticZen InternetNOW BroadbandShell BroadbandJohn Lewis Broadband

mobile networks

VodafoneO2ThreeEEgiffgaffTesco MobileiD MobileSMARTYLebaraSky Mobile

insurance providers

AdmiralDirect LineAvivaAXALegal & GeneralHastings DirectChurchillCompare the MarketMoneySuperMarketGoCompare

banks and building societies

BarclaysLloyds BankHSBCNatWestSantanderHalifaxNationwideMonzoStarling BankRevolutTSBFirst Direct

retailers

AmazonASOSJohn LewisArgosCurrysNextMarks & SpencerIKEAVeryeBay

parcel couriers

Evri (Hermes)DPDYodelAmazon Logistics

postal operators

Royal MailParcelforce

streaming services

NetflixDisney+SpotifyApple TV+Amazon PrimeNOW TV

gyms and health clubs

PureGymThe Gym GroupDavid LloydNuffield HealthAnytime FitnessBannatyne

airlines

RyanaireasyJetBritish AirwaysJet2TUI

transport operators

TrainlineTransport for London

ride-hailing operators

Uber

buy now pay later providers

KlarnaClearpay

payment providers

PayPalApple Pay

Not sure which rules apply to you?

Describe what happened and Paybacker tells you how strong the case looks, which UK laws and regulator rules apply with a link to every official source, and drafts the letter. Free, no account.

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