Can I leave my broadband contract if the price goes up?
Under Ofcom rules, if your provider increases the price beyond what was agreed in your contract, you may be able to leave without paying an exit fee. Our letter covers this.
Challenge your broadband provider and claim compensation
Mid-contract price rise? Slow speeds? Service outages? Paybacker generates a formal complaint citing Ofcom rules and the Consumer Rights Act that gets results.
£180/yraverage saving by switching broadband
What you get
- Cites Ofcom automatic compensation scheme rules
- Challenge mid-contract price rises legally
- Works with BT, Sky, Virgin Media, TalkTalk, EE and all UK providers
- Includes speed guarantee complaint templates
- Free to start — 3 letters per month
How it works
1
Tell us your problem
Price increase, slow speeds, service outage, billing error, or cancellation dispute.
2
AI writes your complaint
Formal letter citing Ofcom rules, automatic compensation scheme, and Consumer Rights Act.
3
Send and get compensated
Your provider must respond. If unresolved after 8 weeks, escalate to CISAS or the Communications Ombudsman.
We also compare 10 broadband providers so you can switch to a cheaper deal after your complaint
Get started freeFrequently asked questions
What if my broadband speed is slower than promised?
Ofcom requires providers to give you a minimum guaranteed speed. If they consistently fail to deliver it, you have the right to exit your contract penalty-free.
How much compensation can I claim?
Under Ofcom automatic compensation: £9.33/day for loss of service, £6.21/day for delayed repairs, and £6.21 for missed appointments.
Ready to take control?
Join thousands of UK consumers who are using Paybacker to save money and fight unfair charges.
Generate your broadband complaint free